Siddhant Saini
Product & Support Director
Experience
6 Years
Location
Rajasthan
Vetted Skills
Siddhant Saini
Product & Support Director
Experience
6 Years
Location
Rajasthan
Vetted Skills
Video Interview and Analysis
Profile Summary
Results-Driven Product Leader | Scaling Startups with AI, Automation & Growth Experienced Product Director with 6+ years in fast-paced startups, specializing in end-to-end product ownership, AI integration, and revenue growth (scaled operations to INR 4.5Cr in 21 days). Passionate about building customer-centric products, optimizing user experience, and driving data-driven decision-making. I don’t just execute—I drive growth.
Technical Skills
Soft Skills
Director of Product & Support
Team Scaling: 1. Grew team to 25+ across 3 departments 2. Implemented daily syncs (30% faster delivery) Product Leadership: 1. Owned roadmap for AI Chat Support launch 2. Drove INR 4.5Cr revenue in 21-day sprint Operational Excellence: 1. Automated 90% of support via ChatGPT/Freshchat 2. Created scanning portals for 5,000+ attendees Department Building: 1. Launched Renewal/Onboarding/Engagement teams 2. Established bilingual training programs
Support Head & Product Manager
Product-Support Integration: 1. Launched a beta testing program with the support team 2. Introduced user behavior tracking to prioritize features Growth Initiatives: 1. Designed first onboarding webinars (trained 1,000+ users) 2. Built initial landing page templates (500+ created) AI Foundations: 1. Researched ChatGPT applications for support 2. Ran pilot automation for 20% of queries
Support Head
Operational Leadership: 1. Scaled support team from 5 → 15 members 2. Implemented Freshdesk/Freshchat systems 3. Reduced average query resolution time from 4hrs → 2hrs. Process Innovation: 1. Created the first version of canned responses 2. Initiated weekly training sessions
Landing Page Designing - Internship
Designed 2,000+ high-converting funnels, improved editor UX by fixing 300+ critical bugs, & conducted end-to-end manual testing.